*Replacement and Cancellation Policy*
What is the procedure after a replacement has been placed?
-If a replacement has been requested, then we will send you an email explaining the complete process. It will be initiated after we receive the original item from you.
-When are replacements acceptable?
Shippkart will provide a replacement only if one is requested within 1 day of the receipt of your order and only under the conditions listed below.
*Wrong product received.
*Damaged product received.
In such cases, we require that Items should not be installed or used. All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.
CANCELLATIONS:
-How do I cancel my order?
You can cancel your order by simply refusing delivery.
Booking charges / Courier charges are nonrefundable.
SHIPPING:
-What are the delivery charges?
There are no shipping charges for any orders. Cash On Delivery Chargers are mentioned and need to be paid in Advance. Cash On Delivery (Token Payment) charges are nonrefundable.
-Why does the delivery date does not match with the delivery timeline?
We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases, it may take up to 5 or more working days during festivals, sales, or when there are other mitigating circumstances.
Orders are processed from Monday to Friday. Orders placed on Sunday will be processed the next day.
-What is the estimated delivery time ? Please allow 7 to 10 business days for your order to arrive from the date of dispatch. We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases, it may take up to 5 or more working days during festivals, sales, or when there are other mitigating circumstances.
-Why does the estimated delivery time vary for different items?
Delivery times are influenced by product availability, your shipping destination and the courier partner’s time-to-deliver to your location.
Please allow 7 to 10 business days for your order to arrive from the date of dispatch.
-How to track your order?
A shipping confirmation with your tracking ID will be sent to your registered phone number after the product has been dispatched. You can use this ID to track your order by clicking on “Track your order” or using the tracking ID on the courier company website.
This will tell you the approximate delivery time of your order and the current shipping status.
What if the item is damaged or you want a replacement?
-If your order arrives visibly damaged, please contact us immediately. You can reach out to us at 8168345571 with your order ID and images of the product along with the Unboxing video, Kindly send us details with images and unboxing video at support@……………..com We will dispatch a replacement.
-If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at support@……………com mentioning your order ID. We will dispatch a replacement unit.
